At Unique Buddy, we are committed to resolving customer grievances in a fair and timely manner. If you have any concerns, complaints, or issues regarding our products, services, or policies, you may contact our Grievance Officer.
Grievance Officer Details
Name: Govind Mali
Designation: Grievance Redressal Officer
Contact Email: grievance@uniquebuddy.in
Phone: +91 7021292490
Address: Unique Buddy, Sirohi, Rajasthan, India
Grievance Redressal Process
- Submission of Complaint:
- Customers can send their grievances via email or post.
- Clearly state your name, contact details, order ID (if applicable), and a detailed description of the issue.
- Acknowledgment:
- Upon receiving your complaint, we will acknowledge it within 48 hours via email or phone.
- Resolution Timeline:
- All complaints will be reviewed and resolved within 15 business days of receipt.
- If additional time is required, you will be informed of the delay and the expected resolution time.
- Escalation:
- If you are not satisfied with the resolution provided, you can escalate the issue by contacting grievance@uniquebuddy.in with the subject line “Escalation: [Your Issue]”.
- Final Response:
- Once the grievance is resolved, a formal response will be shared with you outlining the actions taken to address your concerns.
Scope of Grievance Redressal
The Grievance Officer will address complaints related to:
- Product quality, damage, or defect.
- Delays in delivery or order processing.
- Refunds, returns, or replacements.
- Data privacy and security concerns.
Feedback and Suggestions
At Unique Buddy, we value your feedback to improve our products and services. If you have any suggestions, feel free to share them with the Grievance Officer.
We are here to serve you better.
Thank you for trusting Unique Buddy!